Femme By Yele

FAQ

What payment options does Femme By Yele accept?

We accept debit or credit cards, paypal payments and bank transfers.

Is it safe to use my credit/debit card?

It is 100% safe. We partner with some of the most trusted and reliable payment gateways in Africa; Paystack and Flutterwave.

Can you process international cards?

Yes we do process international cards. For international payments, you also have the option of bank transfer or a paypal payment.

Can I ship to multiple addresses?

You can have multiple addresses in your address book but you cannot ship one order to multiple addresses. If you want to ship to multiple addresses, you will have to place the orders separately. 

How can I track my order?

Once your order is confirmed by payment, you will receive a status update via email on your package which usually contains a tracking number. You can use this number to track your package here.

Can you ship internationally?

Our logistics company operates in more than 220 countries. Please check here to confirm your country of delivery is on the list. 

When will I get my order?

We understand that delivery is one of the greatest fears of any online shopper which is why we have partnered with one of the best logistics companies in the world, DHL, to make delivery hitch free for you. 

WITHIN LAGOS – Next day/2 working days

WITHIN NIGERIA – 2/3 working days

INTERNATIONAL – 7/15 working days depending on the region. Please call us to find out more on this.

Do you refund shipping fees?

Shipping and handling charges are non-refundable unless we shipped the wrong item.

What is your return policy?

We do not accept returns neither do we issue refunds. However, using store credit, we will happily exchange your products. The only ground for exchanges are the following:

  • Damaged goods
  • Wrong sizing

We thoroughly inspect all garments prior to dispatch and advise customers to contact us within 48 hours if they believe that their item may be faulty. If possible we also request that you send us an image of the ‘fault’. Please ensure that you have notified us that you are returning a faulty item and sought authorization for the return.

If garment is worn even though it shows clear signs of ‘fault’, the customer has indirectly accepted the item in the condition it was received and the item is no longer eligible for refund or exchange. Garments that are returned as ‘faulty’ will be inspected immediately they are received and an email notifying you of the outcome will be sent within 48hrs.

Garments damaged while being tried on will not be refunded or exchanged. Goods are only deemed faulty if the goods are damaged when the customer receives them or the goods show a distinct manufacturing fault

Garments that have been dry cleaned, altered or garments that have any attempt at repair made by the customer or registered alteration specialist do not qualify for return.

What is the return notice period?

We thoroughly inspect all garments prior to dispatch. However, if there is a cause for return or an exchange (if they believe that their item may be faulty, we advise customers to contact us within 48 hours. 

How do I exchange an order?

Our pieces can only be exchanged if there is a sizing issue or manufacturing defect from our end. Please notify us of the exchange not more than 48hrs after the package has been delivered. 

The exchange process should be initiated by placing a phone call to us or sending us an email. Please include order details, the reason for the exchange and what you will like to exchange the garment for. We will access the email and confirm if the reason stated is solid ground for an exchange. A confirmation will be received within 48 hours. Once the confirmation is received, the package can then be sent back to us and we will send a new garment.

Will I pay any extra charge when I return outfits to exchange for another?

You do not pay any extra charges pertaining to the garment. The only thing you pay for is the shipping fee of the package that is being sent back to us

How do I know if the product fits?

Please see our size guide to enable you choose the right measurements. You can also have our pieces tailored specifically for you by booking an appointment with us here.

Do I need to create an account to shop?

No, you do not need to create an account, you can shop as a guest. However, we encourage you to sign up so as to have access to exclusive offers and discounts

I love an item, but it is out of stock on the website. What should i do, and how often do you restock?

We restock every month. However, some prints are limited. You can give us a phone call to find out more on any piece and if there is a chance it will be coming back.

Can I change or amend my order once it has been placed?

Yes, but it has to be done within 24 hours of placing the order. However, if the shipment is placed before 12pm, we cannot change the order as all shipments are due for dispatch at that hour. 

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